Welcome to EOH Forensic Services

EOH provides high quality services that include:

  • Administration
  • Adjustment
  • Forensic services

These services are provided nationally to more than 100 insurance and assurance underwriters, underwriting managers and brokerages in South Africa and South African Developing Countries (SADC).

Investigate » Assess » Track » Verify

Our extensive reach and indisputable expertise affords us the chance to offer you value-added services in all aspects of the insurance industry. Our highly qualified assessors are well-versed in all manner of claims, assessments, verifications, investigations and forensics, and are trained to provide you with rapid results.

Professional, yet simple approach:

  • Our examiners apply reason to determine validity of claims;
  • They critically analyse all evidence relating to a claim; and
  • They report on factually supported conclusions without justification of a preconceived result.

Download our fee structure »


Our offices in Pretoria and presence in Cape Town, Durban, Port Elizabeth, East London, Kathu (Northern Cape), Bloemfontein, Mbombela (Nelspruit), Polokwane (Pietersburg) and Gaborone in Botswana, allow us to service organisations in South Africa and most of the South African Developing Countries (SADC). Our team of 100 examiners and adjusters travel throughout South Africa and the neighbouring countries to provide the following services:


Short Term Industry

  • General claims assessing and verification
  • Complex and large value forensic examinations
  • Application and policy assessment and verification
  • Broker, claimant, provider, beneficiary and witness interviews
  • Ombud / Regulator enquiries management
  • Forensic audits on service provider spent
  • Fraud, corruption and criminal reporting
  • Stolen and hijacked vehicle recovery services
  • Risk segmentation and analytics services
  • Risk evaluation and survey
  • Record keeping of all involved in criminal schemes

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Long Term Industry

  • Funeral and hospital plan claims
  • Life, credit life and disability claims assessing and verification
  • Health claims

Learn More


What differentiates EOH?

There are a few distinct factors that differentiate EOH and ensure that you as our valued client are one step ahead of the pack…

  1. EOH Forensic Services CEO is the President of the Association of Certified Fraud Examiners SA Chapter, the only professional body for forensic practitioners in the country. He was also the co-founder and chair of the board of directors of the South African Insurance Crime Bureau.
  2. We proudly employ two internationally qualified fraud examiners in senior management positions, and 11 internationally qualified veracity analysts. The company has won international and national awards including Corporate Member of the Year of the ACFE Africa in 2013, 2014 and 2015.
  3. We have a national presence with offices and/or resident assessors in all the provinces of South Africa as well as in Gaborone, Botswana.
  4. EOH’s approach to fraud risk management is professional and to the point, which has resulted in the proactive prevention of fraud losses saving our clients in excess of R2.3 billion over the past 72 months.
  5. As a level 2 BBB-EE contributor and wholly owned subsidiary of the EOH Group, our service as well as expense solutions are tailored to suit our clients’ needs and are adapted to meet each of our clients’ requirements, as well as their respective budgetary limitations in terms of fraud risk management.
  6. Not only are we abiding to the ACFE International Code of Ethics, but we also have a very strict Code of Conduct incorporated in our employment contract. To complement the codes, all investigative findings are reviewed by CFE’s and practicing attorneys to ensure that reporting occurs within the boundaries of the laws and regulations of South Africa. We have not had a single ruling against our findings, from both a judiciary as well as an industry regulator point of view.

Media Centre


If you Snooze, you Lose

All insurance policies require timely notification of a claim in order for the insured to be indemnified. Policies contain a material clause that requires notice of the loss to be given immediately, as soon as possible, or within a specified period of time. Continue reading



Hospital Cashback Interview with Mouna Eksteen

COVER Magazine interviewed Mouna Eksteen, Executive Head: Forensic Services at Censeo.



From the Desk of Servaas du Plessis

The 30th of April 2016 marked our first anniversary after joining the EOH Group in 2015.  The year started slower than what was expected and although we are used to the effect of seasonality in our insurance business units,



Non-Motor Claims now also on Censeo’s Mobile App Suite

Since the launch of the Motor Assessment product as part of Censeo’s mobile app suite in October 2015, a lot of efficiencies were gained regarding the assessment process.


  • You're simply the best!! Tx a mill. Regards,

    Girlie Zungu Santam
    Girlie Zungu Santam Compliment
  • Hi Marelise, weet jy dis die eerste keer dat ons nou moet eis by Santam, ek as moet sê dat julle / jou diens fantasties is. Dankie dat jy die eis so vinnig vir ons probeer afhandel. Geniet die dag verder! Groete,

    Charlene Esteruizen
    Charlene Esteruizen Thank You Note !
  • Dear Bruce, trusting you are well. We would like to compliment you on the outstanding, compassionate service our client received yesterday from an assessor Tanya Erasmus from Censeo. She went out to see our client with flowers and her compassion and understanding of her sad incident was greatly appreciated. We as brokers are most grateful to yours for such great service and most importantly taking our clients' feelings and emotions in your assessment. Keep up the great service. Regards,

    Louise Amiras
    Louise Amiras compliment
  • Hallo Thys, ek wil net jou net graag bedank vir die wyse waarop jy hierdie eis hanteer het. Ek het ook geen klagtes ontvang van die kliënt nie. Groete,

    Yda du Toit
    Yda du Toit Happy client
  • Dankie Ané vir jou uitstekende diens en deeglikheid in hierdie saak. Dit word baie waardeer.

    Leo Hulsman
    Leo Hulsman
  • Hallo Edmar, dankie vir jou vinnige en profesionele optrede ter afhandeling van die eis.

    Frik Combrinck Makelaars
    Frik Combrinck Makelaars Satisfied Client
  • Lex, you are the best assessor ever! Thank you so much for helping us.

    Natasha Peacock
    Natasha Peacock Very Happy Client
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