company-overview

Overview

Experience & Excellence

EOH Forensic Services executive committee boasts over 200 years combined experience making EOH experts in everything to do with:

Insurance claims:

  • Administration, assessment, adjustment, examination, verification
  • Forensic audits and veracity analytics
  • Prevention, detection and eradication of financial crimes relating to:
    • Fraud
    • Forgery & uttering
    • Corruption

Every EOH employee is qualified, certified and highly regarded in the financial services industry.

MORE ABOUT OUR PEOPLE

 

Providing a Competitive Advantage

EOH’s chief executive was instrumental in the establishment of the South African Insurance Crime Bureau, which has given us a distinct advantage in identifying fraudulent claims across the insurance claims ambit.

Our combined intellectual property, technical claims process innovation, as well as our cost control initiatives have led a number of South Africa’s most prominent and progressive underwriters to outsource their assessing, verification and investigative services to EOH on a long term basis.

Not only has EOH saved the industry millions, but has contributed in other areas of expertise. EOH Forensic Services CEO co-founded and was inaugural chairman of the South African Insurance Crime Bureau (SAICB) and has also been elected as the president of the Association of Certified Fraud Examiners SA Chapter (ACFE).

EOH was also awarded the ACFE Corporate Member (SA Chapter) of the year for three consecutive years (2013, 2014 and 2015). 20% of all operational personnel are qualified Certified Fraud Examiners (CFE’s) and veracity analysts..

Our CEO has also received an international award and was named Worldwide Who’s Who Executive of the Year in Insurance Crime Prevention.

We have successfully complied with Nemesysco’s certification criteria regarding the use of the latest LVA technologies and investigation methodologies, the training and qualification of staff and the adherence to the code of conduct. Therefore, this entity is now an accredited provider in using the LVA technologies. View accreditation »

These impressive results are thanks to EOH’s concentrated efforts; focussing on the provision of a dedicated outsourced, assessing and verification service directly to South Africa’s Insurance industry.

EOH’s fee structure is competitive and market related.

Devoted to the Details

Where our competitors’ focus is volume driven, EOH’s processes have been developed to enable quality assessment and verification on each and every claim no matter its size, and that’s what differentiates us from the pack. We go the extra mile to ensure that valid claims are paid fairly and accurately, whether they relate to:

  • Repairs,
  • Replacement, or
  • Reinstatement

EOH’s distinct claims philosophies and practices are the driving forces that enable us to provide exceptional client service. Ensuring the prevention and eradication of fraud, corruption and dishonesty in the financial industry is what we do best.

Why EOH is the Right Choice

EOH Forensic Services is a wholly owned subsidiary of the EOH Group and a BBB-EE Level 2 contributor. Utilising our own internally adapted claims management system, underwriters can:

  • Deploy requests,
  • Track progress,
  • Access notes,
  • View documents and reports, as well as
  • Access voice recordings throughout the processing of the claim.


Reports of findings are delivered instantaneously, direct to the claims handlers or administrators via e-mail, web-integration or preferred method of the underwriter. Our quick turnaround time ensures improved efficiencies, as well as claims cost savings for any claims department’s administration.

Turnaround times, quality, policies and procedures are adapted according to customer preference. With EOH as your partner in claims management, you are guaranteed to get the most comprehensive assessments on each risk situation in question.

  • We have a proven record of accomplishment, which speaks volumes – the key feature being our national coverage for all risk management administrative, assessing, verification and investigative needs.
  • Our head office is based in Irene Centurion (Pretoria) and we have offices and presence in Cape Town, Durban, Port Elizabeth, East London, Kathu (Northern Cape), Bloemfontein, Mbombela (Nelspruit), Polokwane (Pietersburg) and Gaborone in Botswana.
  • You are guaranteed to get the most comprehensive and accurate findings on each risk situation in question.
  • Not only do we provide professional, qualified and experienced staff, but also our findings and reports are reviewed and signed-off by qualified practicing attorneys from our partner law firm DJ Swanepoel and Associates.

 

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